* Top Car Rental Questions

We address the most frequent questions people ask about renting a car. See also our videos on Car Hire Explained.

What is your cancellation policy?
What is the fuel policy?
What is included in the rate?
What is the name of the car rental agent, which I hired a car from?
What documents do I need to bring to the rental desk?
Does the Credit Card have to be in the driver's name?

What is your cancellation policy?
If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.0 and the card processing fee (where applicable), will be reimbursed. If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed.

What is the fuel policy?
The fuel policy is dependent on the car rental agent. We display this at time of booking under rate details. The fuel policy is also clearly stated in the terms and conditions under 'fuel policy'. Normally our car rental agents will provide a full tank of fuel when you are collecting your vehicle and will ask you to have a full tank of fuel when returning the vehicle ("pick up full return full" fuel policy). Alternatively, you might be requested to pay for the tank of fuel upon collection and you can return the car with an empty tank ("pick up full return empty" fuel policy).

A security deposit is normally taken so it is important to fill the tank up when dropping the vehicle off, this will prevent any additional charges.
Please check your rental conditions for details of your Fuel Policy.

What is included in the rate?
We normally include the following in our rates however this can change depending on which country you are traveling in. Collision Damage Waiver, Third Party Liability Protection, Tax, Airport Fee, Unlimited Milage and breakdown Assistance. This list may change and we advise you to check at time of booking what will be included in your rate. We clearly show this information when you are selecting your car and it's specified under the rate details section.

If you have a confirmed booking, all these details can be found on your rental conditions that we sent to you at time of booking.

What is the name of the car rental agent, which I hired a car from?
This can be found once the booking is confirmed and is provided in the confirmation email and on the voucher.

What documents do I need to bring to the rental desk?
You must bring your rental voucher, a credit card in the driver's name and the drivers licence specified in the terms and conditions of your rental Voucher.

Does the Credit Card have to be in the driver's name?
Yes, for security proposes all Car Rental Agents will require the main driver to have a credit card in his / her own name. The Car Rental Agent will most likely refuse your rental should you not have this.

See also our section on Top Car Rental Questions & Video Explanations.